Refund & Returns Policy

Effective Date: December 28, 2024
Business Name: My Quran Educator
Website: myquraneducator.com
Contact Email: myquraneducator@gmail.com
Business Address: Karachi, Pakistan

At My Quran Educator, we are dedicated to providing high-quality online Quranic education services. To ensure transparency and customer satisfaction, we have outlined our refunds and returns policy for our monthly subscription-based services.

1. Refund Eligibility

Refunds may be granted under the following conditions:

  1. Trial Classes: If you are unsatisfied after completing your trial classes, you are eligible for a full refund of any fees paid in advance.
  2. Service Issues: If you experience technical or instructional issues that we are unable to resolve, you may request a refund for the affected month.
  3. Advance Payments: If you cancel your subscription before the start of the next billing cycle, any unused portion of your advance payment will be refunded.

2. Refund Conditions

  1. Refund requests must be submitted within 14 days of the issue or cancellation date.
  2. Refunds will only be processed for the current or upcoming billing cycle; past payments are non-refundable.
  3. No refunds will be issued for completed lessons.
  4. Refunds are not applicable in cases of policy violations, such as abusive behavior or non-compliance with our terms of service.

3. How to Initiate a Refund

To request a refund:

  1. Email us at myquraneducator@gmail.com with the subject line “Refund Request.”
  2. Include the following details:
    • Your full name
    • Email address registered with us
    • Reason for the refund request
    • Supporting details (e.g., screenshots or description of the issue)

Our team will review your request and respond within 5 business days.

4. Refund Process

  1. Approved refunds will be processed via the original payment method.
  2. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
  3. If you experience delays, contact us at myquraneducator@gmail.com for assistance.

5. Returns Policy

Since My Quran Educator provides online services rather than physical products, there are no returns applicable. However, we are committed to resolving any concerns about the quality or delivery of our services. Please reach out to us for assistance with such matters.

6. Cancellation Policy

You can cancel your subscription at any time by:

  1. Emailing us at myquraneducator@gmail.com with the subject line “Subscription Cancellation.”
  2. Providing your full name, registered email address, and the cancellation reason.

Cancellations will take effect at the end of the current billing cycle unless otherwise agreed upon.

7. Additional Costs and Fees

  1. Administrative Fees: In cases where significant administrative work is required to process a refund (e.g., multiple requests), a nominal fee may be deducted. This will be communicated in advance.
  2. Transaction Fees: Refunds may exclude transaction fees charged by payment processors if applicable.

8. Customer Support

If you have questions or need further assistance with refunds or cancellations, please contact us:

Email: myquraneducator@gmail.com
Address: Gulshan e Hadeed, Karachi, Pakistan

We are here to ensure your satisfaction with our services and to address any concerns promptly.

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